A Brief Analysis of Smart Hotel Management under Era of Big Data Exploration and Practice;
A Brief Analysis of Smart Hotel Management under Era of Big Data Exploration and practice. With the rapid development of science and technology. The Era of big data technology has penetrated various industries in our country and has become an important production factor. In this context, hotels of various themes and also styles are emerging in an endless stream. Therefore, how to build their advantages to attract customers to stay in the fierce competition in the market has become the focus of current hotel management. The advent of the era of big data has opened up a new way of thinking for hotel management. And also smart hotel management model has emerged.
Based on this, this article is based on the current situation of the application of big data technology in smart hotels. Discusses smart hotel management in the context of the era of big data. And also proposes a coping strategy for the application of big data to the implementation of smart hotel management. To conform to the development requirements of the times. And meet the changing needs of the market, hotel types and hotel types have become more and more diversified.
With the increasingly mature development of big data technology, its integration and penetration with various fields of society is deepening day by day. In terms of hotel management, under the organic combination of big data technology and hotel management, the hotel management model has undergone tremendous changes, and smart hotels have emerged. The improvement and optimization of the smart hotel management model are more in line with the requirements of people to check the location of the hotel, hotel services, and book hotel rooms online.
It can greatly simplify the hotel check-in process, and it is conducive to promoting the development of modern hotel management and promoting hotel marketing and industry environment optimization. The “Notice on the Issuance of Publicity Themes and Slogans for the 2014 China Tourism Theme Year” issued by the National Tourism Administration is the first time to promote the transformation and upgrading of traditional hotel management models to smart hotels. It can see in the development of the contemporary hotel industry. The application of intelligent hotel management models is already the general trend.
Big data technology is an advanced technology that has emerged in the process of the continuous in-depth development of Internet technology and information technology. It is a collection of data based on computers and other equipment to obtain, analyze, process, transmit, and manage data. Compared with traditional data processing technology, big data technology has significant advantages of large data capacity, strong receptivity, fast information transmission, high application value, and utility, and its overall functional utility is far superior to traditional data software.
Based on this, big data technology can further realize rapid processing. And the application of big data traffic when promoting the construction of smart hotel management. To use this as an important opportunity, tool, and also a way to promote the transformation and development of the industry.
Based on digitization and networking technology, realizing the Informationization of hotel management and services is the core content of the smart hotel management model. The smart hotel management model is a new type of hotel management model that has emerged in the context of the Internet era to further meet the needs of the market and social development. It has formed a severe impact on the traditional hotel industry and also poses a new challenge to the hotel management profession.
The purpose of smart hotel management is to meet the individual needs of customers. At the same time, smart hotel management also has outstanding service principles such as pertinence, comfort, and flexibility. In the actual operation of smart hotels, exclusive service plans exist formulated for customers based on big data information. Customers can also choose the location of guest rooms facing the street, close to the exit, or the center according to their preferences to meet their individual needs.
However, because the individual needs of customers are very different, therefore. While ensuring the individual needs of the hotel. It should also conform to the principle of integrity in the construction of the smart hotel to ensure the overall function and nature of the hotel. In summary, the smart hotel management model combines the principle of integrity with the principles of room comfort and flexibility, and “removes the dross and takes the essence” of the hotel’s potential information, functions, nature, and connotations, so that the hotel has both humanistic care and high practicality, both high-end style and personalized characteristics.
The process of intelligent management mainly involves six structural levels, namely smart hotel management, smart hotel management theory, dynamic smart hotel management, resource layer, ability layer, and the functional layer. The various structures exist closely integrated and support each other. The specific interaction form stands shown in the smart hotel management structure.
The building infrastructure and service management system are the main components of the current smart hotel management function. The security system and the smart hotel management platform system functions are used as an example for analysis. In the actual operation and also the management of smart hotels. A very strict security system has been built based on smart business philosophy and big data technology. Through the smart hotel management platform, the security system can be adjusted and upgraded.
In addition, the smart hotel management function has also realized the construction of the EPR system (Enterprise Resource Planning) and the CRM system (customer relationship management system). Which can not only use EPR to realize the management of hotel fixed assets and human resources. But also use CRM to realize customer complaints, customer satisfaction surveys, and the establishment and management of customer personal information files. The EPR system and CRM system realize the unified and intelligent supervision of all hotel resources.
With the rapid development of Internet technology, the use of mobile devices has become more and more extensive. And various application software has become more and more diversified. Therefore, users will browse information between different software based on mobile devices before traveling. And these browsing traces are big data. Through big data analysis and collation, you can understand the individual needs of users. The generation of big data has certain application significance. Which is conducive to smart hotels distinguishing between new and old customers.
The first is face recognition technology. The application and promotion effectiveness of this technology in the hospitality industry are shown. Smart front desk service terminals can accelerate the development of hotel self-service, Intelligence, and informationization. The smart front desk service terminal can instantly reduce the time for booking and check-in. You only need to follow the prompts to process it quickly, without staying. And automatically issue and recycle room cards, and automatically print bills and vouchers. Which is very easy and convenient.
Under this status quo, hotel managers do not need to focus on a single job position. And can provide services in different positions according to customer needs. Which can not only effectively improve the comprehensive ability of staff. But also stimulate their enthusiasm for work and maintain a good working attitude. To realize all aspects of smart hotel independent services. The second is intelligent parking technology. As the number of cars in our country continues to rise. The number of private cars has increased in a straight line. And cars have become the main tool for people to travel.
The optimization and upgrading of the overall service methods of hotel parking lots have become an inevitable trend. Smart hotels need to take into account customer parking needs and create smart parking services. With the deepening of the development of smart hotels, smart parking services have gradually become popular.
Among them, the application of 5G communication technology and artificial intelligence technology in parking management has formed a network cloud platform system. Which is currently the main intelligent parking service method of smart hotels. Compared with traditional parking services in the past, the practical use of the network cloud platform system can make it easier for car owners to understand parking information in real-time and improve parking efficiency through AI and video technology, while also facilitating parking management.
The smart hotel adopts the Deli Cloud platform, and its intelligent parking system architecture is intranet → parking lot entrance equipment (smart card access control machine, vacancy display screen, cloud parking access control machine, barrier gate) → exit (display screen, smart reader and reader) → parking lot exit equipment (smart card access control machine, cloud parking access control machine, barrier gate)； Intranet → 5G broadband → Deli Cloud Platform → Smart Hotel Management Computer.
The intelligent parking system adopted by Xiamen Haicang Gulangwan Hotel in parking lot management has greatly improved the efficiency of parking lot management. The third is Artificial Intelligence (Artificial Intelligence, AI) technology. With the continuous and in-depth development of artificial intelligence technology. The application of smart hotels in artificial intelligence has become more prominent. Artificial intelligence is a modern science and technology for information calculation, retrieval, and reasoning.
The application of artificial intelligence needs to be based on existing databases to meet the different needs of smart hotels with the support of huge databases of data and information. Artificial intelligence can learn and imitate human thinking. To solve problems based on the logical pattern of human thinking. At this stage, artificial intelligence mainly adopts analytical, human-inspired, and humanized intelligent technologies. The construction of smart hotels in artificial intelligence can further improve the service quality of hotels.
The smart hotel management model started slowly, and the lack of excellent experience that can be learned in the industry has caused some hotel managers to only explore and move forward on their own, resulting in insufficient ideological awareness of smart hotel management. This is manifested in hotel managers having low ideological awareness. Which makes it difficult to verify the validity of customer information resources. And related information obtains from big data, resulting in smart hotels having a huge database. But there is less actual and effective information content.
With the rapid development of the tourism industry, hotels also have broad prospects for development under the good development trend of the tourism industry. Which has prompted the emergence of various types of hotels in an endless stream. In the fierce market competition, how to ensure the healthy and sustainable development of hotels is particularly important. Smart hotels are a new business management model that came into being in a new era.
They have a high competitive advantage among many types of hotels. But at this stage, there is still unreasonable planning in the construction of smart hotels. For example, in the early stage of hotel construction, there was no design and planning for big data. Artificial intelligence technology, hardware, and software result in a disadvantage in the market competition. In the process of passively implementing the transformation of hardware and software in the later stage. It is often necessary to invest more time and cost, which puts the operation in trouble.
As another example, some hotels have not conducted research on the market and customer needs in the construction of smart hotels, or lack understanding of artificial intelligence technology and big data technology. They blindly invest a lot of capital in the construction of applications and purchase hardware facilities. In the operation, it exists found that the application software or hardware provided does not meet customer needs, resulting in a waste of funds, facilities, and information resources. Which will affect the future operation and market development of the hotel.
At present, some hotel managers believe that big data is only an external form of expression in the Internet era in the process of building smart hotels. They believe that the smart hotel model is high-end and intelligent, completely ignoring the personalized characteristics of smart hotels. And also lacks the use of big data to tap into the hidden customer needs of cognition. Which has led to significant shortcomings in the integration of big data and smart hotels.
During the epidemic prevention and control period. To deepen the awareness of prevention and control and avoid unnecessary close contact. The practical effectiveness of the smart hotel management model has become more and more prominent. Hotels can realize online +offline services based on the smart management model.
Through effective cooperation between the hotel and the online platform, one is to enable the hotel to collect a large amount of customer information based on the online platform to understand the actual needs of customers; the other is that customers can directly complete independent check-in, check-out and other behaviors on the online platform, saving customers time and improving check-in efficiency. The third is that after the customer checks out, he can leave the check-in experience and evaluation on the online platform.
So that the hotel can grasp customer feedback, and then optimize the smart hotel service function and service system. To be able to provide customers with quality service, thereby enhancing the hotel’s image. In addition, compared with the traditional hotel service model, which relies entirely on its facilities to carry out services. Smart hotels based on big data technology can understand the actual needs and preferences of customers. While using external resources to provide customers with personalized services.
For example, cooperation with other service parties, to provide customers with pick-up, tour guides, food delivery, and other services, can effectively enhance the customer experience.
In the future development of smart hotels. It should optimize and improve from the three levels of design, management, and interaction based on the advantages of big data.
First of all, design changes to mine customer preferences based on big data technology. To meet the individual needs of customers and provide them with personalized package services.
The second is management change. At present, smart hotel management should support by modern technology to realize the management of hotel human resources, fixed asset resources, and guest room resources, to be able to effectively schedule and control resources, and improve the quality of hotel management and the effectiveness of smart management, and effectively guarantee the economic benefits of the hotel. It should also provide hardware facilities and services such as smart elevators, smart parking lots, and smart restaurants to further promote the intelligent development of hotels.
Finally, there is the interaction change. The current interaction method is the interaction between the hotel and the customer. The interaction method is too single. In the future development of smart hotels, the interaction method should promote in a diversified direction to realize multi-point interaction between hotels, customers, hotel suppliers, and also third-party service providers. Thereby extending service functions and meeting customers’ “one-stop” service needs. In addition, local tourism administrative departments should also pay more attention to and support the development of smart hotels. To effectively form a pattern of collaborative development of smart cities, smart tourism, and smart hotels.
In summary, in the context of the Internet era, big data technology has become a key technology for the rapid development of various industries in society. The organic combination of big data technology and hotel management has accelerated the transformation and upgrading of traditional hotel management models, improved the service level of smart hotels, and promoted smart hotels to become a unique business management model in the context of the Internet era, laying the foundation for the high-quality development of China’s tourism industry.
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