Author: Admin

  • How to find good jobs without Education

    How to find good jobs without Education

    Get good jobs without Education or low Education. Due to the severe employment situation, job fairs have become the focus of job seekers every year. Whether it is campus recruitment for fresh graduates or social recruitment for job seekers from all walks of life. They always attract the attention of most people. In the process of recruiting, companies usually have requirements on the qualifications of job seekers. This may not pose a big problem for college graduates participating in campus recruitment. But it may be a problem for job seekers at social job fairs. bigger test. Many people do not know how to find a job because of their low education. So for job seekers with lower education, how do break through this predicament?

    Here are the articles to explain, job seekers, find good jobs without Education or low Education

    Due to the lack of academic qualifications or low academic qualifications. This part of job seekers can only rely on ability and qualifications to find jobs. Which is also the most advantageous place for such job seekers. If you want to find a job, you must have certain planning and preparation.

    Let’s talk about how job seekers with lower education should find a job.

    Plan your job search

    No education, goals, pursuits, or abilities. As long as you know yourself, analyze what you want to do, and what kind of job you want to find. You will have a direction and then work hard according to your plan, to lower the standard, and think for the future. Work to lay the foundation. Not all jobs require academic qualifications, and academic qualifications are just a reference. Modern enterprise recruitment pays more attention to the quality and ability of job seekers.

    Choose a job search channel

    Finding a job is an important way to find a good job. The current job-seeking channels include some professional job-hunting websites and job fairs hosted by local governments. In addition, there is network recruitment such as friend introductions, etc. But for job seekers without academic qualifications, choose online recruitment and job fairs. It is the most common way and the most effective way.

    Make a Flash Resume

    Although there is no education to decorate, people have advantages, we need our inner qualities to decorate, including hobbies, specialties, etc., write in detail, write clearly, and highlight ourselves, but don’t exaggerate too much.

    Professionalism in interview performance

    First of all, you should dress professionally during the interview, and the basic interview etiquette should not be less. Secondly, during the interview process, you should be sincere, and confident, and show a mature, sunny, positive, and steady side. This is a person’s inner professional quality and accomplishment; the final performance is Your recognition and desire for the work.

    How to find good jobs without Education Image
    How to find good jobs without Education; Photo by Kaleidico on Unsplash.
  • How to choose job search companies online

    How to choose job search companies online

    The perfect way to choose job search companies online. Many fresh college students and people who have just entered society are a little confused when they are looking for a job. They do not know how to choose a company for a job. How to choose the best company for a job. How can I keep myself from being confused? Let the editor of Job’s resume point me to a clear path when you are confused!

    Here are the articles to explain, how to choose job search companies online, and how to choose a company for job hunting online.

    First:

    To find a good job, you must submit your resume to a formal channel, which is the primary condition. Just imagine, if a company is not willing to spend the cost to recruit people. What kind of development prospects can that company have?

    Second:

    Pay attention to the company’s recruitment requirements, and the job that suits you is the best. Some companies have relatively comprehensive job requirements, and some companies require you to specialize in a certain position, depending on whether you meet the recruitment requirements.

    Third:

    How do job seekers choose between large and small companies?

    Large companies are conducive to the growth of newcomers. As a newcomer, accepting strict, standardized, and scientific management in large companies is very beneficial to their future personal growth and development. In a large company with a complete management system, you can learn a lot of scientific management methods. Large companies generally have high barriers to entry in such an environment. A good portion of the people you work with are excellent and can facilitate your learning. You might even meet someone rich. So how to choose the best online job search companies for your career?

    Small companies allow you to develop in many ways.

    Because of the rapid development of small companies, they often require employees to be all-rounders. They are all-rounders and can hold multiple jobs. In the long run, it will inevitably promote the ability of individuals to work independently, and obtain more operating experience in different aspects. Small companies are smaller in scale and have fewer people. So the company itself gives employees more opportunities to try the independent practice. There is another good point in a small company. As long as you work hard enough, you are diligent enough, and it is the industry you yearn for. The room for growth is much larger than that of large companies.

    Finally, the editor also reminds everyone that entering a large company and looking for a job may not necessarily achieve your ideals. On the contrary, some small companies are helpful for personal accumulation and learning. Which can lay the foundation for better achievement of goals in the future. Once you decide to join a company, you must have a work attitude of seeing more, listening more, doing more, and complaining less. This is the first step towards success.

    How to choose job search companies online Image
    How to choose job search companies online; Photo by John Schnobrich on Unsplash.
  • Whether going to a big company vs a small company

    Whether going to a big company vs a small company

    Whether to go to a big company vs a small company, whether a big company or a small company is better, is the doubt many students encounter when looking for a job.

    Here are the articles to explain, Whether going to a big company vs a small company, which company is better?

    The truth is, there is no single path that will ensure faster career development and greater success. Of course, there are a lot of people who have had great growth experiences and greater success starting in big companies. However, many are not. Many people take advantage of the opportunities offered by small companies to take on more responsibilities and accelerate their growth. However, many people don’t get such a good experience in a small company.

    As for your question, you need to treat each situation differently and evaluate each situation before deciding which situation will be more beneficial to your career development. For example, if you’re doing basic work at a top company, but that gives you a good foundation, key skills, strong expertise, and great achievements, there’s nothing wrong with that.

    This is good for your growth and development. However, on a larger and more mature platform, you may need a little more patience to gain greater responsibility.

    However, at some top companies, you may have very limited responsibilities that may be more task or process-oriented. Your exposure is also limited, and your work is pretty much the same. Or, you didn’t follow a strong leader, or the product line or business unit wasn’t that important to the company. So, even at the top companies, these conditions are not very attractive to stay in.

    Similar;

    The situation is similar for small companies. Smaller companies may be more flexible and give you more responsibilities. However, if a company gives you too many responsibilities and you have little or no experience, then it’s time to think about the quality of the overall environment. The level of this company may be relatively low.

    Therefore, you still have to assess whether a company has an experienced management team, a strong product, quality customers, and a solid track record. If so, the responsibilities you can get are valuable. But if the quality is lower, then even if you get bigger responsibilities, you can’t learn to perform those responsibilities well. Plus, your achievements aren’t very likely to impress future employers.

    I mean, you want to avoid jumping to conclusions about whether a big company top company, vs a small company, provides better growth. It depends on what each environment can offer you. To better understand this, you need to look at the entire platform of the appraisal company, not just the job responsibilities. This is how you can identify and choose the right environment for your professional development and success.

    After reading the above content, everyone will know whether to go to a big company vs a small company and whether a big company vs a small company is better.

    Whether going to a big company vs a small company Image
    Whether going to a big company vs a small company; Photo by Sean Pollock on Unsplash.
  • What are the good qualities of customer service?

    What are the good qualities of customer service?

    Good Qualities of Customer Service; Great customer support is the holy grail of enterprise. Once you have it, it looks like it has the energy to expose all the secrets of achievement. Providing perfect carrier, however, is not usually clean.

    Here are the articles to explain, what are good qualities of customer service.

    And whilst the look for tremendous customer service abilities and abilties is extra latest undertaking, many CEOs could argue it’s just as elusive because of the mythical grail that precipitated the Crusades. No count number what number of customer support talent assessment surveys you send out, a lot of the customer psyche will stay a thriller.

    Thankfully, researchers have been collecting information on customer service delight for years. Unlike the look for the Holy Grail, the look for desirable customer service comes with a miles greater designated street map, and all of it starts evolving with the people you rent.

    What Does Customer Service Mean?

    • Customer service is a term you notice a lot in career advice and job descriptions when you’re applying for jobs.
    • It approaches how properly you figure with customers to cause them to feel glad in their buying revel. It’s a sincerely crucial skill due to the fact so many jobs involve encouraging clients to buy something and walk away happy.
    • You might use your customer service talents face-to-face in a restaurant or supermarket or a sales assembly with a purchaser. You may use them online or over the cellphone in a customer service name center. You don’t have if you want to see your purchaser cause them to feel like their time, money, and happiness is valued by the enterprise!
    • You might also have excellent customer service skills clearly, due to your personality and who you’re. You also can build them through the years, and with more revel in managing customers on your paintings!

    Here are the pinnacle customer service capabilities your representatives want, in step with facts.

    Pay attention to commitments

    “People without trust, I don’t know what they can” No one wants to deal with untrustworthy people. This is the case in daily interactions, let alone dealing with God. A promise is a responsibility, and it must be fulfilled when it says.

    To take tolerance as beauty

    Sometimes, the customer service staff may face some “unreasonable” or grumpy customers. At this time, it is necessary to be able to understand him: because he is angry. If I was him, I might be very anxious; just solve the problem.

    Be humble and honest

    Be humble with God. Honestly, it’s easy to understand. Relatively speaking, honesty is more important. One person’s lie may survive, but your business is not yours alone, and sooner or later the lie will expose, which will only irritate your customers.

    It is what it is, and sincere communication with customers in the process of solving problems can better retain customers for your business.

    Be compassionate

    We have all heard of compassion, but compassion is more needed in the service process. So, what is compassion? It is to think from the perspective of customers, to truly understand customers’ thoughts and situations. This is the same mind.

    Be positive and enthusiastic

    A positive and enthusiastic attitude will pass on to everyone around you, creating a warm and harmonious atmosphere, and customers will have a good impression of you. No one wants to associate with someone who grieves every day. And customer service staff must keep in mind that the customer always likes to associate with the person who can bring him joy.

    Be service-oriented

    Service orientation is a willingness to help others that is not directly related to work. Generally speaking, women’s service orientation is stronger than that of human beings who have become mothers and are stronger than women who have never given birth. This is because the mother has paid a lot, but she feels very happy. She will see the child because Her hard work has grown, and this growth has brought her sincere joy.

    There’s Always Enough Time For Great Customer Service.

    When you cope with clients every day – and frequently plenty of them – you’ll see they may be slow in instances. When it’s their turn to order fast meals or beverages. They don’t know what to reserve and that holds up the queue. Or they want lots of recommendations from you before selecting what they want.

    Or they get frustrated because the component they want is out of inventory.

    • Even while you can’t supply fast carriers, the consciousness of the fantastic carrier.
    • Fast service is vital, but if you pass too speedy you may get sloppy and make mistakes (which is bad customer support, glaringly). You can also make the client angry due to the fact they sense you’re no longer being attentive to them.
    • It’s better to make an effort to apprehend what that purchaser wants and serve them nicely than it’s miles to ignore their need for help and rush on to the subsequent client.
    • You have managers and paintings colleagues that will help you if things get busy or heated. But live affected person and try to assist that client if you can.

    Why Customer Service Skills are Important?

    If you’re already operating in or deliberating running in a patron-facing role. Then it’s crucial to brush up on your customer support abilties.

    Customer provider capabilities are essential due to the fact they fulfill client desires. As the announcement is going, the customer is usually right, so you wouldn’t need your services to let human beings down. Because your team of workers and systems weren’t orchestrated around pinnacle-notch service.

    There is an immediate correlation between satisfied customers and those that make sales and repeat purchases. The apparent customer service talents include a proper verbal and written verbal exchange. However, we’ve indexed numerous different capabilities which can be vital to the customer support characteristic. You may understand above what are good qualities of customer service.

    General personal presentation recommendations:

    • Be smooth
    • Be tidy
    • Wear your uniform efficaciously, if you’re expected to wear one
    • Stay in keeping with health suggestions in case you need to (E.G. On a cheese deli counter you’ll be required to wear furnished gloves to address meals).

    Customer service abilties are frequently something you can begin getting to know in your first job. But they’re essential for every sort of activity wherein you meet or work with human beings—all the manner up to supervisor jobs or starting your very own commercial enterprise.

    Finding a customer service team member with a lot of these competencies is hard. But there’s no need to sense overwhelmed. Training your group of workers doesn’t take place in a single day, so take it in the future at a time.

    Each talent builds on and complements the others; consciousness of the customer support abilties that can improve the most and flow directly to every extra skill from there. Chances are, you’ll see a marked development earlier than you believe you studied.

    Of course, this list of customer service competencies might not be ideal for each organization or entire for each customer service group. A robust customer support branch is based on using stable leadership and empowered personnel. Start there, then construct your team with an emphasis on the customer support talents indexed here, and your purchaser pride scores will react accordingly and to your preference.

    What are the good qualities of customer service Image
    What are the good qualities of customer service? Photo by UX Indonesia on Unsplash.
  • Customer Services for easy writing a good resume

    Customer Services for easy writing a good resume

    Customer Services: In today’s society, commodities and products are emerging in an endless stream, and technology is constantly developing. Now, more than the appearance, technology, function, and material of commodities, and products, consumers, and customers care about the services behind the products. The quality of a product is important, but the service of the product is also essential. When a product fails, the quality of after-sales customer service is what customers value most, and publicity lies in customer service. It is the embodiment of emotion and respect between people and cannot replace by any product.

    Here are the articles to explain, What does customer services are? for writing a good resume

    Customer Service Specialist: Also known as an Account Manager, in simple terms, is the person who serves customers. Receive customer inquiries, help customers answer their questions, or undertake full-time customer service.

    Classification of customer services;

    Customer service divides into manual customer service and electronic customer service. Which can further subdivide into three categories: text customer service, video customer service, and voice customer service. Text customer service refers to customer service mainly in the form of typing chat, video customer service refers to customer service mainly in the form of voice and video, and voice customer service refers to customer service mainly in the form of mobile phones.

    Customer service generally divides into three categories in business practice, namely: pre-sale service, in-sale service, and after-sale service. Pre-sales service generally refers to a series of activities that an enterprise provides to customers before selling products, such as market research, product design, providing instruction manuals, and providing consulting services.

    In-sale service refers to the service provided by the seller to the buyer in the process of product transaction, such as reception service, commodity packaging service, etc. After-sales service refers to services that associate with the products sold and are beneficial to the characteristics of buyers, including services such as delivery, installation, product return, repair, maintenance, and technical training.

    Customer Service Job Responsibilities;

    • Accept customer inquiries, complaints, suggestions, and opinions, and make records;
    • Collect customer and related market data, establish and manage customer files and information databases;
    • Responsible for business coordination with relevant departments to solve problems raised by customers promptly;
    • Quickly grasp the company’s new policies, and new business, and actively promote the company’s new products during the telephone service process, to encourage customers to have the willing to use the company’s products;
    • Accept business applications and customer complaint calls and accurately record the content of complaints, and generate electronic work orders for businesses that require assistance from other positions and transfer them to the background team;
    • Assist in arranging training materials within the group and coaching junior customer representatives. Participate in various pieces of training to improve overall quality. Participate in various team activities and support team building;
    • For questions or materials that are not in the database, record the content of the question, hand it over to the assistant manager on duty and transfer it to the business team. Collect mobile business information in a timely and accurate manner, strive to learn mobile business knowledge, assist in collecting customer demand information, and put forward suggestions for improvement of service work;
    • Use multi-channel methods (such as phone calls, text messages, emails, etc.) to communicate with customers to achieve service or sales purposes;
    • Do a good job in user consultation and complaint handling, do a good job in reporting and dispatching users’ obstacles, and summarize and feedback on users’ suggestions and opinions;

    Job Requirements

    To be a qualified customer services staff, you should have a rigorous work style, enthusiastic service attitude, skilled business knowledge, positive learning attitude, patient explaining to customers, humble listening to customers’ opinions, etc.

    Full of enthusiasm for work and serious work attitude. To be a qualified customer services staff, only if you love this career can you devote yourself to it. So this is a prerequisite for qualified customer service staff.

    Proficient business knowledge. You should have the proficient business knowledge and keep studying hard. Only if you have mastered all aspects of business knowledge, you can accurately provide users with various services. Such as telephone bill inquiries, business inquiries, business handling, and complaint suggestions. Let customers get better service in satisfaction.

    Answer questions patiently;

    A qualified customer services staff, the core is the attitude to customers. In the process of work, you should maintain a warm and sincere working attitude. While doing a good job of explaining the work, you should be gentle and not arrogant or impetuous. If you encounter problems that customers do not understand or are difficult to explain, you must be patient. Do it again, until the customer satisfies, and always keep the promise of “melting smile into voice” and bringing sincerity to customers. In this way, you can better keep yourself moving forward.

    Good communication and coordination skills;

    Communication ability, especially effective communication ability is a basic quality of customer service staff. Customer service is the work of dealing with customers. Listening to customers, understanding customers, inspiring customers, and guiding customers are the basic skills when we communicate with customers. What kind of service and help do customers need, and where are the complaints and dissatisfaction of customers? Can we find out the problems existing in our company, prescribe the right medicine, and solve customer problems?

    Work content

    Customer data management
    1. Data collection: In the company’s daily marketing work, the collection of customer information is very important to work, which is directly related to the realization of the company’s marketing plan. The collection of customer services data requires customer service specialists to carefully extract customer information files every day to pay attention to the development of these customers.
    2. Data collation: The customer information files extracted by the customer services specialist are submitted to the customer service supervisor. The customer service supervisor arranges the information summary, analyzes and categorizes, assigns special personnel to manage various data, and requires daily updates to avoid omissions.
    3. Data processing: The customer service supervisor is assigned to the relevant customer service specialist by the principle of balancing the number of customers and taking into account business capabilities. The customer in charge of the customer services specialist should communicate with the customer within a week and make a detailed record.
    Conduct irregular return visits to different types of customers

    The needs of customers are constantly changing. Through return visits, we can not only understand the needs of different customers and market consultation but also find out the deficiencies in our work, make timely remedial and adjustments, meet customer needs and improve customer satisfaction.

    Efficient complaint handling

    Improve the complaint handling mechanism, pay attention to the standardization and efficiency of handling customer complaints, and form a closed-loop management process, so that complaints are accepted immediately, results are quickly obtained, and there is a return visit after handling; so that customer complaint can be efficiently and satisfactorily resolved. Create a complaint file.

    Communicate closely with various departments, participate in marketing activities, and assist in market sales. The implementation of telemarketing by an enterprise plays an important role in the success of sales. Which requires customer service specialists to have certain sales business capabilities and master certain business skills.

    Development Path;

    Customer Service Specialist — Customer Service Supervisor — Customer Service Manager

    How to do good customer service?

    The ability to adapt to life without fear

    Customer service staff needs to be resilient. As a customer service agent, you face different customers every day, and many times customers present you with some real challenges. For example, front-line customer service personnel, those who work in hotels, those who work in retail stores, those who are telephone operators, and those who are telephone customer service personnel, may encounter some challenging environments.

    For example, a customer in a retail store complained. Maybe he drank a little wine and smashed the counter when he came in. What should you do as a customer services staff at this time? In this way, why is the customer so unreasonable? Hurry up and call the police, and some very experienced customer service staff can handle this matter safely. This requires a certain amount of resilience. Especially when dealing with some vicious complaints, it is necessary to be calm.

    The ability to withstand setbacks

    Salespeople often encounter some setbacks. What kind of setbacks can the customer service person suffer? For example, will you misunderstand the customer? Will you take anger on the customer service person? Because he has suffered too much, there needs to be an outlet. Therefore, customer service personnel need to have the ability to withstand setbacks.

    Emotional self-control ability

    What do you mean by self-control and the ability to regulate emotions? For example, if you receive 100 customers every day, you may scold by the first customer. So your mood becomes very bad and your mood is low. You don’t go home either, and the 99 customers behind are still waiting for you. At this time, will you transfer the unpleasantness that the first customer brought you to the next customer? This requires you to control your emotions and adjust your emotions. Because for the customer you are always his first. Therefore, the psychological quality of excellent customer service staff is very important.

    The ability to support the full emotional effort

    What is full emotional effort? It is that you provide the best service to every customer. I can’t have reservations, I can’t say it, because I need to laugh at 100 people today. And I guess I won’t be able to laugh for that long, so I should laugh less at the beginning. Is it okay to do customer service? No. You treat your first client with the same passion you need to treat your last client.

    Positive and enterprising, never-give-up mentality ability

    What is a good attitude of being proactive and never giving up? Customer service personnel need to constantly adjust in their jobs. The external ability of customer service personnel must be supported by an internal thing. The most important thing is literacy. So, what qualities do customer service personnel need to have? Take a look at “Qualities Necessary for Customer Service”

    Some people are not service-oriented or their service-oriented is not strong enough. Once they choose a career in customer service, they will be very miserable, because they do not have the initiative to help others, and they will feel very uncomfortable every time they provide service to customers. On the contrary, if you are a person with a strong service orientation, you will find that service is a very happy thing, because you can feel happy by helping others every time, and you will regard the happiness of others as your happiness, take the elimination of other people’s troubles as your own greater happiness.

    How to write a customer services resume?

    First, double-check the written CV for typos, grammar, and punctuation. It’s best to have a good writer review it for you because others are more likely to spot errors than you. Customer service work requires staff to be careful. If there is such a low-level mistake in your resume, it will make HR a bad impression of you, and even cause HR to directly ignore your resume, and you will lose an interview.

    Secondly, keep in mind that your resume must highlight the key points. It is not your autobiography. You should try not to write anything unrelated to the job you are applying for. Experience and experience that are meaningful to the job you are applying for must not miss. So, write about the experiences you’ve had about customer service work. For example, the following experience is good:

    Of course, if you don’t have relevant work experience, you don’t need to be afraid. Let’s take a look at the following requirements for a company’s recruiting customer service:

    • College degree or above from a national unified recruitment institution, with no restrictions on majors;
    • Good image, good temperament, clear articulation, outgoing personality, cheerful and confident;
    • Strong language skills and interpersonal communication skills;
    • More than one year of sales experience or service marketing management experience and traditional advertising industry work experience is preferred;
    • Proficient in using MS-office office software. Computer-level, outstanding graduates are preferred.
    Other things

    From the above description, we can see that the company does not have high requirements for the position of customer service, and students of any major can apply for this position. If it is a voice customer service, “articulate, outgoing, cheerful, and confident” is a must. So how do you reflect that you have the above abilities? You can write that you have served as the host of an activity in the school, participated in the school’s broadcast agency, or actively participated in the performance of various activities in the school.

    These can well reflect that you are suitable for customer service in terms of oral expression and character. Yes; if you are applying for written customer service, you need to highlight your good written expression skills. Such as contributing to the school newspaper, writing some small words, and joining the school’s literary club, all of which can write into your resume. For example, Some customer service positions require face-to-face communication with customers.

    At this time, you may require to have a “good image and good temperament”. Attaching a formal job search photo can bring a lot of extra points to your resume. Of course, If your appearance is more “graceful”, it is recommended not to attach photos, and the best job position is a customer service position that does not communicate with customer service face-to-face, to avoid reducing your chances of interviewing yourself due to some inherent disadvantages.

    Customer Services for easy writing a good resume Image
    Customer Services for easy writing a good resume; Photo by Amy Hirschi on Unsplash.
  • How to deal with difficult customers

    How to deal with difficult customers

    What do difficult customers mean? Have your friends who are looking for a job considered working in customer service? For customer service practitioners, it is impossible for every customer they encounter in their work to be an easygoing customer. And they also encounter several difficult customers from time to time. How do you deal with difficult customers at work? In this issue of Job’s resume, the editor will introduce how customer service handles difficult customers. Interested friends may wish to learn about it below;

    Here are the articles to explain, How to deal with difficult customers

    Give the customer a reason

    Research shows that people are more receptive to problems being told the cause. Then to the issues that they don’t even know the cause of. The customer service of a computer printer manufacturer handled a complaint like this. A customer called to complain that the color printed by the printer was wrong, and this situation has been going on for 3 days. The customer service rep told him that the customer was dissatisfied because of the weather. And he asked for a clear answer when his problem would resolve. At this time, the customer service representative continued to explain that. This situation stood caused by too much humidity around the printer. If he wanted to solve this problem as soon as possible, he could buy an air dryer. Do you have this easy-to-follow answer to a general customer complaint?

    Find out the reasons for customer dissatisfaction

    Patience is necessary for the face of difficult customers. Still, the most important thing is to find out where the customer stands dissatisfied. Whether it is your problem or the customer’s problem. If it is your problem, you should ask the customer to apologize and correct it in time. The problem itself should also be patient in explaining the misunderstanding of the customer to the customer. In the end, I still have to apologize, saying that I have not served well and asking customers to bear more and be considerate. In this way, they will no longer embarrass you.

    How to deal with difficult customers Image
    How to deal with difficult customers; Photo by Blake Wisz on Unsplash.
  • How to write a good resume for a free customer essay

    How to write a good resume for a free customer essay

    Do you know how to write a good resume for a free customer service position essay? Do you know the profession of customer service? Why don’t you join us today to find out about customer service job requirements and customer service sales skills? I believe that after reading it, it will be very helpful to my little friends. Who wants to find customer service jobs?

    Here are the articles to explain, the best way to write a good resume for a free customer service position essay

    Regarding the question of customer service job search guidance, everyone needs to understand what customer service is, the classification of customer service, the job responsibilities of customer service, the job content, the development path, and how to do a good job in customer service, etc. The key is to know how to write a customer service resume. Mastering these basics will be very beneficial for everyone to find a job.

    In addition to the above, you also need to know what qualities are necessary for customer service. The main ones include focusing on commitment, taking tolerance as the beauty, being humble and honest, having compassion, being positive and enthusiastic, and being service-oriented. These basic quality requirements are very important for customer service work, and also everyone must cultivate and exercise these qualities.

    Best things

    Some people may ask how customer service responds to difficult customers. Regarding this question, what I want to tell you is that people are more likely to accept the problem of being told the reason. But it is difficult to accept the problem that they don’t even know the cause. So it is necessary to give the customer One reason. At the same time, it is necessary to find out the reasons for the customer’s dissatisfaction, and find out where the customer stands dissatisfied. Whether it is their problem or the customer’s problem. If it is your problem, you need the customer to apologize and correct it in time. If it is the customer’s problem, Be patient in explaining customer misunderstandings to customers.

    Now more and more online customer service work appears in people’s fields of vision. What are online customer service sales skills? It mainly includes: using the customer’s fear of not being able to buy the product, using the customer’s psychology to get the product quickly, ingeniously asking questions, promoting orders, and actively recommending, and promoting transactions. Everyone can learn and master these methods and make their work easier.

    How to write a good resume for a free customer essay Image
    How to write a good resume for a free customer essay; Photo by devn on Unsplash.
  • Difference between Internship and Apprenticeship

    Difference between Internship and Apprenticeship

    What is the difference between internship and apprenticeship? Do the graduating friends know what internship vs apprenticeship means? Do you know the difference between an internship vs an apprenticeship? In this issue, the article will talk to you about these issues!

    Here are the articles to explain, the difference between internship and apprenticeship, what is the meaning of internship? what is the meaning of apprenticeship?

    What is an internship?

    The internship is a training stage before students are about to work, using the application of knowledge in practical work to test the theoretical knowledge they have learned, to exercise their workability. Because the internship period is still during the student’s school day, it is not yet possible to go through the employment procedures and pay social insurance as a labor force. Under normal circumstances, the company recruits interns at the school, and the company will appropriately pay the living expenses during the internship. The specific standard varies from company to company, but it is usually much lower than the salary of regular employees.

    What is the apprenticeship?

    Internship refers to an employment support plan organized by relevant government departments at all levels to provide practical training to enterprises and institutions for local graduates who have not been employed after leaving school. That is to say, the people who take part in the traineeship are the social youth who have graduated but have not been employed. The age is usually under 25 years old.

    The difference between internship and apprenticeship

    For different objects

    Internships are for students before graduation, while apprenticeships are for graduates who have not found a job after leaving school.

    Units are of different natures

    Internships are students looking for internships in companies with internship positions, and internships organized by relevant government departments at all levels, and for local graduates who have not stood employed after leaving school, they arrange practical training support policies in enterprises and institutions.

    The difference between apprenticeship and internship

    It is that the apprenticeship system is an internship and assessment system that the state assigns and dispatches college graduates to employers. It is suitable for enterprises and institutions. Internships can say to apply to all companies. There is no labor relationship between the internship and the trainee and the unit. The internship period is for students in school, while the internship period is for college graduates. It designs to determine graduate positions and evaluate positions. There can be a probationary period during the internship period.

    Difference between Internship and Apprenticeship Image
    Difference between Internship and Apprenticeship; Photo by Brooke Cagle on Unsplash.
  • How to Write experience letter employee

    How to Write experience letter employee

    Write experience letter is a file that offers evidence of employment for employee CVs. Whether a worker desires a professional exchange or a process transfer, the employer should offer an experience letter that certifies their affiliation with the agency.

    Here are the articles to explain, Write experience letter for employee

    What is the experience letter? A revel or experience letter is a reliable file issued using an employer to the worker. This report is proof of the employment of an individual with the enterprise. It states the period for which the man or woman was employed with the corporation, assigned roles, capabilities found out on the activity, and an evaluation of the worker’s ordinary overall performance.

    The HR of the organization usually stocks the experience letter. The HR manager needs to acquire statistics from the reporting supervisor earlier than writing the letter.

    Specific – write experience

    After passing the resume screening, subsequent interviewers will read your resume carefully. What are they looking for? They want to figure out what exactly you did in a certain experience and determine what level of competence you have achieved.

    Interviewers like specific experiences

    The more specific, the more substantial

    If your resume is vague and shy, the interviewer may think that you have nothing to do, so they dare not write in detail. Instead, write down everything that matters in your experience, and it will look fulfilling from the word count alone. A 4-line experience feels much better than a 1-line experience.

    The more specific, the more real

    If we want to make up an experience, of course, the simpler the better, it is too difficult to make up a lot of content. In the interview process, it is also easier to verify specific experiences.

    The more specific, the more accurate

    The interviewer looks at the experience to judge the ability, so the more specific the experience, the more accurate the judgment will be.

    Action Breakdown: Describe the experience step by step

    How can a small thing write very concretely? The best way to do this is action decomposition. Breaking down an event into multiple steps in the order in which it occurs, and writing it down step by step, is action decomposition, you may write an experience letter for the employee.

    In the classroom, we often give an example, of how to write the three words “he left” into four sentences. According to the method of action decomposition, it can write as follows:

    • He raised his head and glanced at the teacher, hesitated for a moment, and stood up slowly
    • He came to the middle aisle, bent down, and walked quietly toward the door
    • He came to the door and put his hand on the handle. And turned to the left, and the door opened with a sound
    • He went out, closed the door, and ran away without looking back.

    In-depth details: writing practices, writing results, writing background

    There is a job seeker who once organized a garden party during college. Because of her young age, she only played a small role in the garden party. She felt that she was called by senior brothers and sisters to do chores. During this experience, she wrote two sentences:

    After reading these two sentences, we still know nothing about the ability of this classmate. That is to say, these two sentences are written in vain and do not affect presentation ability.

    The garden party is a traditional school event that is more influential than the average event. In the activities, although she is only doing chores, she is very active and devoted, much stronger than in other chores. But how to express these differences?

    • Writing background: The garden party is the most influential traditional and classic activity of Shanghai Qiaobutang University. It includes three major parts, the literary tour, the poetry meeting around the lake, and the Siyuan lantern riddle. It lasts from April to May every year.
    • Writing practice: Participate in the work of the Organization Department and the Propaganda Department as an officer. Contact the staff of the 23 participating clubs to notify the meeting, make meeting minutes, and coordinate the rehearsal venue. Collect publicity posters of various clubs and post them uniformly.
    • Write the result: This event has about 200 staff members and more than 2,000 people participated, making it the most successful garden party.

    Societies: Don’t write “official position”, write things

    Many students equate student unions, youth league committees, and associations with officialdom, and often focus on their positions in these organizations. This is also a big misunderstanding. The position itself is almost meaningless, the key is what is done in it. Therefore, the title of the experience does not necessarily have to write the name and position of the club but can write about something done in the club for the experience letter employee.

    For example, for the experience mentioned above, the title is “Traditional Classic Activities of Shanghai Jobtang University: Participation in the Garden Party”, which is better than the current one. The role of the heading is to summarize the text of the paragraph.

    Numbers: Making Experiences Seem More Concrete

    Numbers may be a new superstition. Experiences with numbers look more real, and numbers also allow us to side-by-side comparisons and more precise degrees and levels of perception. For example, in the experience mentioned above, if you add numbers, everything becomes easier to understand.

    Contacted more than 200 staff from 23 participating clubs, notified 6 meetings in total, recorded more than 10,000 words of meeting abstracts, and coordinated rehearsal venues 34 times. Collect 46 publicity posters of various clubs and post them in 7 main poster columns in the school.

    Concise – write experience

    Concise text: discard all text that does not help describe objective facts

    The smallest unit to describe things and express ability is a verb-object structure. As I often say in class, “I” is a pronoun and “bicycle” is a noun, and when these two words are put together, there is no ability. When we add different verbs, different abilities emerge, such as “I ride a bike,” “I fix a bike,” and “I steal a bike.” We further found that the abilities required to “steal a bicycle” and “steal a car” are very different. The former is just a thief, and the latter is “The Fast and the Furious”. Therefore, with a verb plus an object, a verb-object structure may fully and specifically express an ability.

    We mentioned “action decomposition” above, which is to express one thing with multiple “verb-object structures”, and various abilities are naturally expressed. There are less than 150 commonly used action verbs in resumes. You can refer to this list: “Comparison of Chinese and English of 148 Common Action Words in Resumes”.

    Concise typography: each sentence expresses one thing independently and presents an ability

    The purpose of typography is to make reading easier. The simplest sentences are those that express only one meaning. We can understand by comparing the following two experiences.

    Head of the Shanghai Library Volunteer Activity Group

    I served as the team leader of the volunteers and assisted the leaders in their work. At work, I learned the skills of getting along with people, improved my teamwork ability, especially in the process of coordinating volunteers, and exercised communication skills. In the end, we won the title of “advanced collective”, and I won the title of “individual outstanding organizer”.

    The person in charge of the Shanghai Library Volunteer Activity Group
    • Promote volunteer activities, recruit and select team members, and conduct training
    • Handling emergencies, organizing, coordinating, and managing personnel transfers
    • Coordinate with the volunteer management in the picture above to solve the problems exposed during the volunteering process
    • During his tenure, the team he led was awarded the title of “Advanced Collective” by the volunteers in the picture above, and the individual was awarded the title of “Excellent Organizer”.

    Organized

    If the arrangement and order of the content of any paragraph of text do not conform to human thinking habits, it will be very difficult to read. For experiences on a resume, a common order of expressions is “chronological” or “logical order.”

    Time sequence: also called process sequence

    If it is an independent project, you can write down what you did first and then what you did, and explain it clearly. Such as the following experience:

    Summer Social Practice Investigator of China Agricultural University Summer Practice Group
    • Objective: In-depth investigation on how to ensure that farmers’ income does not decrease when returning farmland to grassland
    • Design simple and easy-to-understand questionnaires for farmers, and conduct independent surveys
    • Cooperate with the local government to comprehensively analyze relevant meeting minutes and policy materials
    • Completed a 20-page report, awarded the Excellent Social Practice Report

    logical order

    If you participate in multiple projects in an organization or do a lot of things that are not closely related to each other, you can follow a certain logical order to express yourself.

    Leader of the “Yinuo” Volunteer Service Team of East China Normal University
    • Established the “Yinuo” volunteer service team of East China Normal University, equipped with 5 teams, reached a co-construction agreement with 14 communities and units and attracted a total of more than 400 registered volunteers
    • Launched the “Sunflower Wealth Management Plan” series of financial and financial knowledge popularization activities, trained 70 financial management volunteers, edited the “Financial Management Action Manual”, and was rated as a school’s excellent activity
    • Due to the successful launch of the “Caring for Intellectually Disabled Children” activity, together with Johnson & Johnson and Microsoft, he was invited to the “Love Alliance” in Minhang District.
    How to Write experience letter employee Image
    How to Write experience letter employee; Photo by Kaleidico on Unsplash.
  • Cybercrime concept, types, and characteristics

    Cybercrime concept, types, and characteristics

    Compared with stand-alone crime, cybercrime is an advanced stage of computer crime, and it is also the main form of computer crime at this stage. Internet pornography, Internet copyright infringement, and Internet fraud are the three most prominent cyber crimes at present. Others account for a large proportion of illegal goods trafficking, intimidation, extortion, trespassing, insults, and defamation. As reliance on the Internet increases, so does the potential harm of cybercrime.

    The Cybercrime concept, types, characteristics, and recent development trends

    The concept of cybercrime; Cybercrime generally refers to various criminal acts carried out using network information technology, network, and data misuse. Compared with stand-alone crime, cyber crime is an advanced stage of computer crime. And it is also the main form of computer crime at this stage.

    Types of cybercrime

    Although there are different opinions with little difference. It is generally believed that computer network crimes can be divided into two categories. Crimes targeting computer network systems and crimes using computer network systems as tools. The former is a new type of crime arising from computer network technology. It is a pure computer network crime, also known as pure network crime. Specifically, there are four types of pure cybercrime according to the degree of harm:

    (1) cybercrime to simply obtain information,
    (2) cybercrime to destroy data,
    (3) cybercrime to control or cybercrime to interfere with the network system,
    (4) crime for realizing other criminal purposes using attack.

    For this kind of criminal behavior that takes the network or online computer as the object of attack, many countries provide special crimes related to computer crime.

    Impure

    The crime that uses the computer network system as a tool is an impure cybercrime. It is a crime that uses the virtual space formed by the computer network as a crime tool and crime venue. The behavior itself does not damage the network but uses the network function. A crime committed by a person or thing in real life. For crimes that use the Internet as a tool, because they only use new means to carry out existing crimes. Many countries do not treat them differently in terms of punishment. Only when the existing regulations cannot apply to the online implementation of the same kind of behavior. Regulation.

    The types of impure cybercrimes are Internet pornography, Internet fraud, Internet sales of prohibited items, Internet extortion, Internet gambling, Internet money laundering, Internet dissemination of terrorist information, Internet incitement to commit crimes, Internet infringement of intellectual property rights, and Internet invasion of privacy rights, reputation rights Wait. Internet pornography, Internet copyright infringement, and Internet fraud are the three most prominent cyber crimes at present. Others account for a large proportion of illegal goods trafficking, intimidation and extortion, trespass, insult, and defamation.

    Characteristics of cybercrime

    Cyberspace has the characteristics of virtuality, globalization, and decentralization of management. Correspondingly, compared with traditional crime, computer network crime also presents the following remarkable characteristics. These characteristics may require appropriate adjustments to relevant laws and procedures to better detect and investigate computer cybercrime.

    The virtuality of criminal space.

    Cybercrime is done in digital form using computer network technology. The place where the action carries out is separate from the place where the result occurs, and an actual crime scene is no longer needed. Which is different from a traditional crime. The author agrees with the view that cybercriminal space divides into physical space and virtual space. Physical space refers to the physical place where cybercrime acts, and virtual space refers to networks, servers, and information systems. The existence of virtual space is the fundamental characteristic of cybercrime.

    The professionalism of the means of crime.

    Only by mastering certain network knowledge and technology can cybercrimes carries out, especially pure cybercrime. Such as using hacking programs to attack other people’s electronic accounts. The main body of the crime is generally young, and the means of crime reflect strong high-tech and professional characteristics. Otherwise, the purpose of the crime will be difficult to achieve.

    The proliferation of criminal harm.

    The network has no borders, no time difference, and zero distance. So bad content can spread all over the world in a very short period. . Therefore, the Internet is a “power amplifier”, and the harm of cybercrime is extremely diffuse. As reliance on the Internet increases, so does the potential harm of cybercrime. The “I love you” virus of May 2000, with an estimated cost of $7 billion to $10 billion, affected as many as 45 million computers worldwide.

    The high efficiency of cybercrime.

    According to the economic analysis of criminal behavior, rational criminal behavior determines by the cost and benefit of this behavior. The cost includes the cost of committing the crime and the possible sanctions. The possible sanctions are equal to the product of the severity of the sanctions and the probability of sanctions. The benefits include material and spiritual benefits. Cybercrime is low-cost and high-profit. On the one hand, at present, only a small number of cyber-harmful behaviors identified as cybercrimes in various countries, and the sanctions are relatively lenient.

    On the other hand, the benefits of cybercrime are particularly high and the probability of sanctions is extremely low. According to a survey by the United States, the traditional method of crime desires to obtain an average of 15,000 US dollars per crime, and the risk of being caught is 30%; the probability of each cybercrime being detected is only 1% of 3%, and the profit is as high as 15 million US dollars. Therefore, the low-cost and high profitability of cybercrime determines that for a long time in the future, cybercrime will emerge one after another and intensify.

    The recent development trend of cybercrime

    The generalization and organization trend of criminal subjects.

    With the rapid popularization of computers, the wide dissemination of network knowledge, and the great progress of network technology, the computer network that was only used by a few high-tech people have now entered the homes of ordinary people, and the operation is more and more convenient, and the technology is becoming easier and easier to master. Correspondingly, the degree of knowledge and specialization of cybercrime has been reduced. After short-term training or self-study, ordinary computer users are fully capable of meeting the technical requirements of most cybercrime.

    Every capable person has the basic skills to attack the network, and cybercriminals are gradually shifting from computer professionals to ordinary people. In addition, the early cybercriminal suspects committed more crimes alone and fewer jointly committed crimes, with the characteristics of ” lone rangers “. But the current cybercrime is developing towards joint crime and organized crime.

    Some suspects use cheap, fast and safe network communication to make contact and introduction, jointly commit crimes, reach offensive and defensive alliances, and carry out various criminal activities. As the U.S. Department of Justice’s computer crime officer said at the “Internet Crime Congress” in London. The nature of cyber intrusions has changed markedly in recent years, and we are increasingly seeing organized crime. For such transnational organized cybercrime, the United Nations Convention against Transnational Organized Crime can apply.

    Widespread criminal objects and centralized targets.

    In the past, cybercrime was mainly about creating and distributing viruses and pornographic information. But now another development trend of cybercrime is the widening of criminal objects. With the network nation of human society, from personal privacy, life, and property rights to social security and national sovereignty, the objects of cybercrime are almost all-encompassing.

    No wonder some experts believe that cybercrime will gradually lose its characteristics, because when almost all criminal acts are directed to or carried out through the Internet, cybercrime, like ” automobile crime”, loses its special significance in criminal law. On the other hand, the targets of cybercrime mainly focus on important departments, units, or various large companies. Such as finance, securities, and telecommunications, among which finance, securities, and other departments are the key targets to attack.

    Diversification and integration of criminal methods.

    The rapid development of information networks and the widespread popularization of information technology have provided various cyber criminals with a variety of means of committing crimes. More importantly, because the mobile phone has broken through the limitation of traditional voice communication. It has become a veritable multimedia platform that can transmit text messages, images, and videos. In addition, the newly developed IP phone can convert voice information into digital files. Which can forward to an e-mail so that the user can listen to the audio-converted e-mail over the phone.

    The most prominent example is an ultra-portable computer device called the ultra-mobile PC. Which combines a mobile phone, camera, video chat, and wireless Internet access. This tells us that various communication methods have achieved cross-platform application integration. The most direct effect of this technology on crime is the cross-platform integration of cybercrime. In the future, cybercrime will be safer, simpler, and faster.

    The criminal motive is utilitarian and complicated.

    The Internet is a magical virtual world. Out of curiosity, early cybercriminal suspects regarded deciphering and modifying their passwords as an adventure, an attempt, and felt that using hacking programs to break into other people’s websites had a “sense of accomplishment “. Prove that you have superb skills beyond your peers, and earn yourself a reputation as a master.

    Now the motives of those who attack the computer network have changed, from simple showing off to complex motives such as revenge, stealing, threats, fraud, extortion, plundering, disrupting social order, and more and more show greed for money. utilitarian trend. The data also shows a dramatic increase in for-profit cybercrime in recent years.

    Cybercrime concept types and characteristics Image
    Cybercrime concept, types, and characteristics; Photo by Kevin Ku on Unsplash.